jilid Privacy Policy – How Your Personal Data Is Handled on Our Platform

When you register an account on jilid, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment details for deposits and withdrawals in Philippine pesos. We also collect identity verification documents when required by our regulatory obligations, such as a government-issued ID or proof of address, to confirm that you meet the minimum age requirement and are a legitimate account holder. As you use the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs — this helps us keep your account secure and detect any unusual access patterns. When you place bets, play casino-style games, or make transactions, records of those activities are stored as part of your account history and are necessary for us to operate the service correctly. If you contact our support team, the content of those communications is also retained so we can follow up on your concern and maintain a record of how it was resolved. We do not collect any information beyond what is reasonably necessary to provide you with a safe, functional, and compliant gaming experience on our Philippines platform.

The primary purpose of collecting your personal information is to create and manage your account, process your deposits and withdrawals in PHP, and allow you to place bets and access casino-style entertainment on the jilid platform. We use your identity and contact details to verify your eligibility, comply with Philippine regulatory requirements, and send you important account-related communications such as transaction confirmations, security alerts, and policy updates. Technical and behavioural data helps us improve platform performance, personalise your experience, and identify and prevent fraudulent activity or unauthorised account access. Where you have opted in to receive promotional communications, we may use your contact details to inform you about relevant offers — you can withdraw this consent at any time through your account settings or by contacting support. We may also use aggregated, anonymised data for internal analytics and platform development purposes; this data cannot be used to identify you individually. We will never use your personal data in a way that is incompatible with the purposes described in this Privacy Policy without first obtaining your explicit consent.

jilid does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, such as payment processors who handle your PHP transactions, identity verification partners who assist with KYC compliance, and technology providers who support our platform infrastructure; all such partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of jilid, our users, or the public. In the event that jilid undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process — you will be notified if this occurs and your data will remain subject to the same privacy protections. We will always take reasonable steps to ensure that any third party receiving your data treats it with the same level of care and security that we apply ourselves.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period required by applicable gaming and financial regulations, even after an account has been closed. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you. Your data is stored on secure servers with access controls, encryption, and monitoring in place to protect against unauthorised access, loss, or disclosure. We regularly review our data retention practices to ensure we are not holding personal information for longer than is necessary or proportionate. If you close your account and wish to request deletion of your personal data, you may do so by contacting our support team — we will process your request in accordance with applicable law and inform you of any data we are required to retain.

As a registered user of jilid, you have the right to request access to the personal data we hold about you at any time — we will provide a copy of that information in a clear and readable format upon a verified request. You also have the right to request corrections to any personal data that is inaccurate or out of date, and we will update our records promptly once the correction has been verified. Where you believe your data is being processed unlawfully, or where you withdraw consent for a specific use, you have the right to request that we restrict or stop that processing. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you have provided data on the basis of consent, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team using the details provided on this site — we will respond to your request within a reasonable timeframe and keep you informed of progress.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the "Last updated" date at the top of this page will be revised, and where appropriate, registered users will be notified through their account contact details. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the jilid platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you have any questions or concerns about this Privacy Policy or how your data is used, please reach out to our support team — we are committed to responding promptly and transparently to all privacy-related enquiries from our Filipino players.